Capt. Dean Fagerstrom
Commander, OPS & Training | The Savannah-Chatham Metropolitan Police Department expects its employees to conduct themselves, on-duty and off-duty, in accordance with the Department's Mission Statement, Core Values, policies and procedures. As a citizen, you have a right to file a complaint against any employee of the Metro Police Department who you feel may have acted improperly. The complaint will be investigated thoroughly and impartially by the Office of Professional Standards or a supervisory member of the Department.
If you have a complaint, you can either call us at 912-691-6237, or visit one of the five police Precincts, or Police Headquarters to file a report, regardless of where the incident occurred.
Once your complaint is filed, a tracking number is assigned, and the complaint is given to a supervisor for investigation. When the investigation is concluded, the Captain of the investigating Division or Precinct will review the facts of the case and render a finding. The investigative file is then reviewed by the Command Staff for a final decision. Once the complaint has been adjudicated, a letter will be sent to you regarding the outcome of your complaint. The process will take time.
If you have a complaint regarding your guilt or innocence, this is determined by the Court of Law, not by the Police Department.
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